Frequently Asked Questions
Quick answers about shopping with CLASO.
Are your products authentic?
Yes. Every product is sourced directly from brands or authorised distributors. CLASO is a retailer, so the products are made by their respective brands and sold by us.
How do I pay?
CLASO currently works on cash on delivery. We do not collect card, bank or wallet details on the site.
Do I need an account to order?
No. Add items to your cart, go to checkout, and enter your name, phone number and address.
Why does your team call to confirm my order?
We confirm orders manually by phone instead of using automated OTP codes. Your phone number is only used for confirming and coordinating your order.
Where can I see my recent orders?
Orders placed from this device appear on the Your Orders page, which you can open from the Saved panel.
Should I patch test products?
Yes. Apply a small amount to your inner forearm and wait 24 to 48 hours before using a new product on your face or sensitive areas. Always check the ingredient list on the packaging as well.
What if my item is damaged or not what I ordered?
Contact us with your order details and photos. We will arrange a replacement or refund. See our Returns page for the full details.
Read the Returns page
How can I contact CLASO?
Email us or visit the Contact page. Please include the name and phone number used on your order.
Go to the Contact page