Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") form a legally binding agreement between you and CLASO ("we", "us", "our") governing your use of nextclasso.vercel.app (the "Site") and any order you place through it. By browsing the Site or placing an order, you agree to these Terms. Under the Electronic Transactions Ordinance, 2002, electronic records and communications (including your order and our confirmation of it) are legally recognised in Pakistan in the same way as physical documents.

1. Eligibility

You must be at least 18 years old, or placing an order with the involvement of a parent/guardian, to use the Site or place an order. By placing an order you confirm that you meet this requirement.

2. Products

We aim to display product information, images, and pricing as accurately as possible. Colors may vary slightly depending on your screen. If a listed item becomes unavailable after you order, we will contact you with alternatives or a refund/removal of that item.

3. Orders & confirmation

Placing an order on the Site is a request to purchase. Orders are reviewed and confirmed manually by our team, usually by phone, before dispatch. We reserve the right to decline or cancel an order — for example due to stock issues, pricing errors, or delivery-area limitations.

4. Pricing & payment

Prices are listed in PKR and may change without notice. Payment is currently cash-on-delivery (COD) unless otherwise agreed with our team. We take reasonable care to advertise accurate pricing; where a genuine pricing error occurs, we will contact you before dispatch to confirm whether you'd like to proceed at the correct price.

5. Delivery

Delivery timeframes shared with you are estimates, not guarantees, and can be affected by courier delays, weather, or address issues. Please ensure your delivery address and phone number are accurate — we are not responsible for failed delivery due to incorrect details provided at checkout.

6. Returns & refunds

If an item arrives damaged, incorrect, or not as described, contact us within a reasonable time of delivery and we will work with you on a replacement or refund, in line with applicable provincial Consumer Protection law. Opened or used beauty products may not be eligible for return for hygiene reasons, except where the item is faulty, damaged, or misdescribed.

7. Product safety & patch testing

Cosmetic and skincare products may contain ingredients (including fragrances, preservatives, or active ingredients) that can cause an allergic reaction or sensitivity in some individuals. Before using any product purchased from CLASO, we strongly recommend performing a patch test — apply a small amount to a discreet area of skin (such as the inner forearm) and wait 24–48 hours to check for any reaction before applying it to your face or more sensitive areas. This recommendation is also shown on every product page.

Always check the full ingredient list on the product packaging before use, especially if you have known allergies, sensitive skin, or a pre-existing skin condition. If you experience irritation, redness, itching, or any adverse reaction, discontinue use immediately and consult a medical professional.

CLASO is a supplier and retailer of third-party beauty products — we are not the manufacturer of the products sold on this Site. Product formulation, ingredient safety, and manufacturing quality are the responsibility of the respective brand or manufacturer. To the extent permitted by law, CLASO is not liable for allergic reactions, skin irritation, or other adverse effects resulting from product misuse, failure to patch test, undisclosed allergies, or use of a product other than as directed by the manufacturer. Nothing in this section limits any right you may have under applicable consumer protection law, including in respect of products that are genuinely defective or misrepresented.

8. Reviews & customer content

Reviews and ratings shown on the Site are submitted by customers or drawn from verified purchase records. We make reasonable efforts to ensure reviews reflect genuine customer experiences and do not fabricate testimonials or engagement figures. If you believe a review or piece of customer content is inaccurate, fraudulent, or was posted in error, please report it to us using the contact details below and we will investigate and remove it where appropriate.

9. Intellectual property

The Site's design, layout, logo, and original text and graphics are owned by CLASO or used under licence, and may not be copied or reused without permission. Product names, images, and trademarks belong to their respective brand owners.

10. Account & admin access

Admin accounts are restricted to authorized CLASO staff and are protected by authentication and access controls. Misuse of admin access is prohibited.

11. Acceptable use

You agree not to misuse the Site, including attempting to disrupt or gain unauthorized access to it, interfere with its normal operation, or place fraudulent orders. Conduct that amounts to unauthorized access, data interference, or online fraud may also constitute an offence under the Prevention of Electronic Crimes Act, 2016.

12. Limitation of liability

To the extent permitted by law, CLASO is not liable for indirect, incidental, or consequential losses arising from your use of the Site or a product purchased through it. Nothing in these Terms limits any right you have that cannot be excluded under applicable Pakistani consumer protection law.

13. Indemnity

You agree to indemnify CLASO against any claims or losses arising from your misuse of the Site, breach of these Terms, or violation of any applicable law.

14. Force majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, courier or supplier disruptions, internet or power outages, or government action.

15. Governing law & dispute resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from these Terms or your use of the Site will first be addressed through good- faith direct discussion with our team; if unresolved, it will be subject to the exclusive jurisdiction of the courts of Pakistan.

16. Severability & entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CLASO regarding use of the Site.

17. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date, and continued use of the Site after changes are posted means you accept the updated Terms.

18. Contact us

Questions about these Terms? Contact us at support@claso.pk [replace with your real support email/phone].